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Customer Service:
toll-free 1-866-765-7236 or service@solscent.com
We gladly accept returns
on unopened items in their original condition and on opened items that may have
caused an allergic reaction*. Returned items can only be accepted within
30 days of original shipment date. Please enclose a copy of your receipt
and note the reason for the return. We request you incur the cost of shipping
the item back to us. sol cannot accept returned items if more than 30% of the
product has been used. Your credit card will be refunded as soon as we receive
your returned shipment. Please allow up to 30 days for your refund to be
processed. Shipping charges are not refunded in the case of a return, exchange
or credit.
If an item was shipped to
you in error or if an item was damaged during shipment, please call our
Customer Service department at 1-866-765-7236 or email us at service@solscent.com as soon as
possible. We will immediately ship you the correct/replacement product and
instruct you how best to the return the unwanted/damaged product to us.
Back-Order Policy:
We do everything we can to
avoid backorders. However, sometimes dealing with natural ingredients, Mother
Nature incurs a waiting period. We automatically create a backorder for the
item and ship it when it becomes available. YOU do not incur additional
shipping charges for backordered items. If you prefer NOT to wait for a
backordered item, please call our Customer Service department or send a message
via email to service@solscent.com and let us know.
Shipping & Handling
Information:
All orders usually ship
within 1-5 business days. We ship orders Monday thru Friday, excluding holidays
via United Parcel Service (UPS) and the U.S. Postal Service (USPS).
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